At Lorenzo Terrain, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a return and refund policy under the following terms.

1. Eligibility for Returns

  • Only damaged or incorrect items are eligible for returns.

  • All return requests must be submitted within 3 days of receiving your order.

  • Products must be returned unused, with all original packaging intact.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Email us at [email protected] within 3 days of receiving your order.

  • Include your order number, a description of the issue, and photos of the damaged or incorrect product.

  • Once your request is approved, you will receive instructions on how to return the item.

3. Refund Process

  • After receiving the returned item, we will process the refund for the purchase price only (shipping costs are not refundable).

  • Refunds will be processed to the original payment method used at the time of ordering.

  • Please allow up to 7-10 business days for your refund to be processed, depending on your payment method.

4. Non-Returnable Items

  • Due to the nature of our business, all sales are final for items that are not damaged or incorrect.

  • Items purchased using Cash on Delivery cannot be returned unless there is a defect or error in the order.

5. Exchange Policy

  • We do not offer exchanges. If you receive an incorrect or damaged item, please follow the return process and place a new order.

6. Shipping for Returns

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns to ensure the safe arrival of your return package.

7. Exceptions

  • We do not accept returns for items that have been used or opened unless they are defective or damaged upon arrival.

Contact Us
If you have any questions regarding returns or refunds, please contact us at:
📧 [email protected]