At Lorenzo Terrain, we are committed to ensuring that your outdoor and travel products are delivered to you promptly and safely. Please read our shipping policy for important information about your orders.

1. Shipping Method

  • We only offer standard shipping for all orders placed on our website.

  • All orders will be delivered via our trusted delivery partners.

2. Processing Time

  • Orders are processed within 1-2 business days from the date of purchase.

  • Please note that orders placed during holidays or weekends may experience a slight delay in processing.

3. Shipping Time

  • Estimated delivery time is between 5-7 business days after the order has been processed, depending on your location.

  • Please note that delivery times may vary due to unforeseen circumstances, such as weather delays or courier issues.

4. Delivery Location

  • We do not offer international shipping at this time.

5. Shipping Fees

  • We offer free shipping on all orders, with no minimum purchase required.

6. Order Tracking

  • Once your order has shipped, you will receive an email or SMS (if provided) with tracking information.

  • You can track the status of your order through the delivery partner’s tracking system.

7. Shipping Issues

  • If your package is delayed, damaged, or lost during transit, please contact us within 3 days of the estimated delivery date by emailing [email protected].

  • We will investigate the issue with our delivery partners and assist you in resolving it.

8. Incorrect Address

  • It is your responsibility to provide the correct shipping address at checkout.

  • If an incorrect address is provided, please contact us immediately at [email protected] to make corrections before the order is shipped.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Cash on Delivery (COD)

  • Cash on Delivery (COD) is the only payment method accepted. The delivery will be made after the payment has been received at the time of delivery.

Contact Us
If you have any questions regarding shipping, please contact us at:
📧 [email protected]